Gold
Package

What's Included In The Gold Package

• High Priority Tenant package

• High to Medium level call out response time as P1/P2 status (see below). Thus depending on property issue & level of urgency assessed by both Property Elevations & Tenant

• We deal with the tenant and handle everything ourselves. No contact with the Landlord is necessary. Full peace of mind for both Landlord & Tenant

• Professional relationship built to provide security & comfort to the “rest assured” Tenant knowing we are always there

• Email & WhatsApp updates to Landlord to keep them in the loop 

• We handle the total monthly rental income. Tenant pays us directly via Direct Debit. We deduct all fees. Then transfer the remaining monies into the Landlords account providing a detailed invoice

• We take all calls direct from the Tenant including Emergencies

• We attend site, Identify the fault, Isolate, fix or perform a temporary fix

• If we temporary fix, we return to site with materials & complete ASAP

• We have an agreed set “Pool of Money” with the Landlord instead of quoting.

• If the cost is above, a quote is provided

• Gas safe CP12 Inspection & Certification carried out annually (Fee applies)

• Electrical property EICR Inspection & Certification carried out 5 yearly (Fee applies)

• Energy Performance Certificate EPC carried out 10 yearly (Fee applies)

• We carry out agreed term property checks & inspections & report to Landlord

• We draw up an inventory list when tenants move in

• We take photographic evidence as well as videos of the property state & inventory

• We also include in this service a pick up & install any property failed electrical appliances

• Maintenance Works can also be added to this package. Great examples of these are if the property requires cleaning or their gardens being looked after

• Initial Landlord set up (Fee applies)

• No new tenant renewal fee

• Minimum contract length - 24 months

​​

Status level of call out

• Emergency - Once the initial call has been taken, attend the site within 0-3 hours.

• P1 - 24 hour response once initial call has been taken.

• P2 - Will attend in the next available slot to fix a maintenance issue.