Silver
Package

• Medium Priority Tenant package

• Medium level call out response time as P1/P2 status (see below). Thus depending on property issue & level of urgency assessed by both Property Elevations & Tenant

• Urgent response is reacted to for emergency calls only

• We deal with the Landlord only, not the Tenant

• We take the phone call from the Landlord of a property issue

• We attend site, Identify the fault, Isolate, fix or perform a temporary fix

• If we temporary fix, we return to site with materials & complete ASAP

• We have an agreed set “Pool of Money” with the Landlord instead of quoting.

• If the cost is above, a quote is provided

• Gas safe CP12 Inspection & Certification carried out annually (Fee applies)

• Electrical property EICR Inspection & Certification carried out 5 yearly (Fee applies)

• Energy Performance Certificate EPC carried out 10 yearly (Fee applies)

• Maintenance Works can also be added. Great examples of these are property cleaning or gardens being looked after (Quoted upon request)

• We set up a standalone direct debit to the Landlord & invoice separately at the end of each month for any callouts.

• Minimum contract length - 24 months

• Initial Landlord set up (Fee applies)

• New tenant renewal fees apply

• Everything is dealt through the Landlord

• No Direct Debit set up for ease of payments

 

Status level of call out

• Emergency - Once the initial call has been taken, attend the site within 0-3 hours.

• P1 - 24 hour response once initial call has been taken.

• P2 - Will attend in the next available slot to fix a maintenance issue.